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Row Height is Not Adjusted When Entering Large Text with Line Break in Description Field of Service Request Activity List Applet and Other Activity Records Getting Vanished Upon Tabbing (Doc ID 2935039.1)

Last updated on MAY 04, 2023

Applies to:

Siebel CRM - Version 22.8 to 23.2 [Release V17]
Information in this document applies to any platform.


Row height is not automatically getting adjusted for lengthy text with line break for description field of "Service Request Activity List Applet".

If there are more than 2-3 activities in list applet, Records got vanished when entering big description with Line Breaks and then tabbing.

The issue can be reproduced at will with the following steps:

1. Go to Service Request

2. Drilldown Service Request and go to Activity

3. Configure a Drilldown for Description Text Area Field 

4. Create some Activities with Lengthy Description and also with text and line breaks.

5. Tab to next field.

6. Row Height Expands and appear unaligned.

7. Other Activities get disappeared from the list.




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