Generating Correspondence Using DocServer Fails With Error "SBL-EDC-00162 - FileSave: Word cannot complete the save due to a file permission error" (Doc ID 2938995.1)

Last updated on SEPTEMBER 10, 2024

Applies to:

Symptoms

When attempting to create a document through DocServer, the following error occurs within the DocServer*.log:

Worth noting is the fact that Read/Write permissions were granted to the Siebel Service Owner account on Windows, however, this did not change the behavior.

Issue can be reproduced using the following steps:
1. Set up Siebel 22.8 with DocServer
2. Trigger the generation of a document
3. Notice the failure during document creation

Changes

 No recorded changes were done to the environment

Cause

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