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In Siebel 20.9 Application, While Accessing the Customer Interaction Monitor View, The Application Is Crashing (Doc ID 2942484.1)

Last updated on JUNE 01, 2023

Applies to:

Siebel CRM - Version 20.9 and later
Information in this document applies to any platform.


In Siebel 20.9 application, while navigating to 'Customer Interaction Monitor' view, the application is crashing and giving server busy error.

The issue was reproduced by support using steps:


1)Login to Siebel application

2) Go to Contact screen

3) Navigate to `Customer Interaction Monitor' view

4) After selecting the view above, a pop-up with server busy error message is  displayed


 The call stack of the crash is:





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