In Siebel 20.9 Application, While Accessing the Customer Interaction Monitor View, The Application Is Crashing
(Doc ID 2942484.1)
Last updated on SEPTEMBER 17, 2024
Applies to:
Siebel CRM - Version 20.9 to 24.6 [Release V17]Information in this document applies to any platform.
Symptoms
In Siebel 20.9 application, while navigating to 'Customer Interaction Monitor' view, the application is crashing and giving server busy error.
The issue was reproduced by support using steps:
1)Login to Siebel application
2) Go to Contact screen
3) Navigate to `Customer Interaction Monitor' view
4) After selecting the view above, a pop-up with server busy error message is displayed
The call stack of the crash is:
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |