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After Enabling Usage Pattern Tracking In Unit Mode : Menu--->Export Hangs In Administration - Communications--->All Templates View (Doc ID 2947495.1)

Last updated on AUGUST 23, 2023

Applies to:

Siebel CRM - Version 22.12 and later
Information in this document applies to any platform.

Symptoms

After enabling Usage Pattern Tracking feature (UPT) with unit mode recording, When trying to export records from Administration - Communications---> All templates view, Menu --> export hangs and below error is displayed in browser console:

2. Navigate to Administration - Run Time Events--->Action Sets

3. Query for "Recording" action Set

4. For "Unit Mode" Action, set the attribute value to TRUE and re-load run time events and re-login to application.

5. Navigate to Administration - Communications---->All Templates view.

6. Select Menu--->Export.

7. Notice that Export popup doesn't render properly and browser hangs and wont allow user to click on any other buttons.

Changes

 Enable Usage Pattern Tracking in "Unit Mode" as documented in bookshelf link

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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