Incoming Emails Fail and Cause a Workflow Crash Event to Be Renamed From ***.xevt to CIR77_***. Error File Extension
(Doc ID 2947565.1)
Last updated on JUNE 29, 2023
Applies to:
Siebel CRM - Version 8.0.0.12[20444] and laterInformation in this document applies to any platform.
Symptoms
After restoring a backup copy of the Production environment over the Integration (lower/test) environment, when sending an email to the inbound accounts, configured in Siebel, the file is moved to ..\bin\queued path with CIR77_***.error event extension. The email is not received.
The following example errors can be observed in POP3SMTP***.log or IMAPSMTP***.log files:
ESP:
POP3SMTP[***]:ERROR:Error al analizar el mensaje ...\siebsrvr\bin\incoming\OriginalMessageText_***.txt, el mensaje se ha movido a ...\siebsrvr\bin\failed
POP3SMTP[***]:DBG:POP3 R: +OK Microsoft Exchange Server 2013 POP3 server signing off.
ENU:
POP3SMTP[***]:ERROR:Error parsing message ...\siebsrvr\bin\incoming\OriginalMessageText_***.txt, message moved to ...\siebsrvr\bin\failed
POP3SMTP[***]:DBG:POP3 R: +OK Microsoft Exchange Server 2013 POP3 server signing off.
A brief description of the process itself can be found in the Bookshelf: https://docs.oracle.com/cd/B40099_02/books/eMail/eMail_SetUpBasics26.html#wp1026669
Changes
This change was due to a restoration from an environment to another environment.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |