Post Siebel Update from 21.x to 23.1 Inbound emails Emails Are Not Workiing , ERROR: The server selected protocol version TLS10 is not accepted by client preferences [TLS13, TLS12]
(Doc ID 2954165.1)
Last updated on AUGUST 25, 2023
Applies to:
Siebel CRM - Version 23.1 and laterInformation in this document applies to any platform.
Symptoms
When attempting to use inbound email on Siebel 23.1 the following error occurs:
mail.log :
Caused by: javax.net.ssl.SSLHandshakeException: The server selected protocol version TLS10 is not accepted by client preferences [TLS13, TLS12]
at sun.security.ssl.Alert.createSSLException(Unknown Source) ~[?:1.8.0_351]
...
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:191) ~[jakarta.mail.jar:1.6.3]
The issue can be reproduced at will with the following steps:
1. Configure secure TLS Siebel Email Response communication using the below Document:
How To Setup Siebel Email Response With Outlook365 or Gmail or Other Common Email Servers (Doc ID 2224128.1)
2. Send inbound email , monitor if Siebel connects to the mail server
Changes
upgrade from Siebel 21.x to Siebel 23.1 version
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |