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The Process Of Component SiebelRestCompIntMgr Exits With Error - Exception Code 0xffffffff08 In Siebel IP 2017+ (Doc ID 2955182.1)

Last updated on JUNE 14, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Excessive crashes reported on Siebel Server for Siebel Rest Proxy Object Manager (component alias: SiebelRestCompIntMgr, component group: EAI) after Siebel upgrade to Siebel IP 2017 or newer release.

The issue can be reproduced at will with the following steps:
1. Upgrade Siebel pre-IP 2017 to Siebel IP 2017 or newer release;
2. Start Siebel services; After two minutes, the SiebelRestCompIntMgr component is starting to crash.

The evidence of the crash is written in Siebel Enterprise.Server log as shown below:

ServerLog ProcessCreate 16:35:38 Created process for server (OS pid = 33936 ) for SiebelRestCompIntMgr
ServerLog ProcessExit 1  16:37:54 SiebelRestCompIntMgr 33936 0xffffffff08    Process 33936 exited with error - Exception code 0xffffffff08
ServerLog ProcessExit 1  16:37:54 SiebelRestCompIntMgr 33936 0xffffffff08    Process 33936 exited with error - Exception code 0xffffffff08

For each crash event is generated one fdr file with the following output:


The process of SiebelRestCompIntMgr exits after two minutes and this behavior continue to repeat endlessly, leading to the outage of Siebel Server service.

Changes

 Upgrade Siebel pre-IP 2017 (like Siebel IP 2016) to Siebel IP 2017 or newer release.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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