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Comments Are Getting Lost On All Workflow Objects After Running The WFCleanup Utility (Doc ID 2956717.1)

Last updated on JULY 25, 2023

Applies to:

Siebel CRM - Version 23.1 to 23.7 [Release V17]
Information in this document applies to any platform.

Symptoms

Comments are getting lost on all Workflow objects after running the WFCleanup utility

All the Workflow objects comments got updated with different numbers/Text based on the Siebel version.

Distinct comments got updated in 23.5:
0,1,3,8
0,3,9
0,3
0,2,3
0,3,8

Distinct comments got updated in 23.1:
'If more than one active in completed status, keep only one active'
'If more than one active in IN_PROGRESS status, keep only one active'
'If one IN_PROGRESS and one COMPLETED, keep only IN_PROGRESS one'
'Name = proc_name if only one version exists in a ws'
'MAKE NOT_IN_USE AS INACTIVE'
'Update the PROC_NAME=NAME of all inactive records'
'Update the NAME = PROC_NAME, only if not duplicate on PROC_NAME, WS_ID, WS_OBJ_VER'

 
The issue can be reproduced at will with the following steps:
1. Connect to the Siebel 23.5 Database and take a backup of table S_WFR_PROC

Cause

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In this Document
Symptoms
Cause
Solution
References


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