Why The Action Code In The Order Line Items Is Set To "Update" Instead of "-" In A Promotion Upgrade Scenario?
(Doc ID 2958609.1)
Last updated on AUGUST 27, 2023
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Goal
Why The Action Code In The Order Line Items Is Set To "Update" Instead of "-" In A Promotion Upgrade Scenario?
The below steps were taken to check the Action Code in the scenario of an Promotion Upgrade:
1 - Product Structure under Administration - Product
Product: SN Product
Promotions:
SN Promo A
Product: SN Product
SN Promo B
Product: SN Product
2- From Administration - Product > Product Promotions > Update, set the Upgrade Path: From "SN Promo A" to "SN Promo B"
3- From Accounts > Account Summary, create an Asset and add Promotion "SN Promo A" to the Order
4- In Orders, "SN Product" is automatically added to the Order and the below Line Items are added:
Product: "SN Product" (Promotion = "SN Promo A") > Action: -
Promotion: "SN Promo A"
3- Complete the Order by setting all Status fields to "Complete and do Auto-Asset from the Menu options
4- In Installed Assets select the option "Upgrade Promotion"
It shows the Path From "SN Promo A to SN Promo B"
5- Click "Done"
6- The Order generated has the below Line Items
Product: "SN Product" > (Promotion = "SN Promo B") > Action: "UPDATE" ***** Instead of "-"
Promotion: SN Promo A > Action: "DELETE"
Promotion: SN Promo B> Action: "ADD"
Solution
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In this Document
| Goal |
| Solution |