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Siebel Enterprise Deployment In Siebel Management Console Failing Due to Wrong "Keystore Type: PKCS12" (Doc ID 2963870.1)

Last updated on SEPTEMBER 05, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


While trying to deploy Siebel Enterprise in SMC (Siebel Management Console) it is failing. The enterprise turned into red after deployment.

No config_mm-dd-yyyy_HH.MM.SS.log generated during Enterprise profile deployment under SIEBEL_ROOT/ses/cfgtoollogs/cfg directory.

Errors from Cloudgateway.log file

[ERROR] 2023-07-11 17:55:37.677 [https-openssl-nio-9011-exec-3] CG_LOGGER - com.siebel.opcgw.cloudgateway.config.ProfileResource: Exception : Error occurred while updating the Security Profile params in the enterprise   ::
org.codehaus.jettison.json.JSONException: JSONObject["Port"] not found.
    at org.codehaus.jettison.json.JSONObject.get( ~[jettison-1.4.1.jar:1.4.1]
[INFO ] 2023-07-11 18:00:12.251 [https-openssl-nio-9011-exec-13] CG_LOGGER - com.siebel.opcgw.cloudgateway.admin.EnterpriseResource: getEntFromENTERPRISES:: <com.siebel.opcgw.utils.ConfigNodeNotExists>
<Error><ErrorCode>-1</ErrorCode> <ErrMsg>Unknown</ErrMsg></Error>

The issue can be reproduced at will with the following steps:
1. Post installation, login to Siebel Management Console
2. Set Up Gateway- Identify Host
3. Set Up Gateway- Create Security Profile
4. Set Up Gateway-Create Registry.
Siebel Gateway Registry has been created on Windows service (with running status).
5. Now trying to deploy Enterprise, the above reported issue is observed


 New Installation of 23.1


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