Object Manager Crashing While Saving A PDQ In the "Workflow Process Instance Monitor View"
(Doc ID 2964198.1)
Last updated on NOVEMBER 09, 2023
Applies to:
Siebel Workflow - Version 21.10 to 23.9 [Release V17]Information in this document applies to any platform.
Symptoms
After creating a PDQ (Predefined Query) in the Workflow Instance Monitor View, when trying to save the PDQ, the Object Manager crashes. The error below is displayed in the browser:
The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.
The below callstack is generated:
Called from:
/u01/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x71c5)[0xf7a731c5]
/u01/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x79be)[0xf7a739be]
linux-gate.so.1(__kernel_rt_sigreturn+0x0)[0xf7f43570]
/u01/app/siebel/ses/siebsrvr/lib/libsscaswbc.so(_ZN12CSSSWEThread11GetLastStepEv+0x8)[0xeb8e7728]
/u01/app/siebel/ses/siebsrvr/lib/libsscaswbc.so(_ZN16CSSSWEHistoryMgr26UpdateBOBookmarkNamedQueryEPKDs8SSstring+0x33)[0xeb7cc6a3]
/u01/app/siebel/ses/siebsrvr/lib/libsscaswbc.so(_ZN22CSSSWEFrameQueryDialog20OnActionsSaveQueryAsEv+0x7ed)[0xeb91284d]
/u01/app/siebel/ses/siebsrvr/lib/libsscaswbc.so(_ZN22CSSSWEFrameQueryDialog14DoInvokeMethodEPKDsR14CSSStringArrayR8SSstring+0xab)[0xeb91124b]
/u01/app/siebel/ses/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame12InvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x1f5)[0xeb5e0555]
/u01/app/siebel/ses/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame12InvokeMethodEPKDsR14CSSStringArrayR14CCFPropertySetR8SSstringP16CSSSWEBindingCtx+0x3a)[0xeb5e08ca]
/u01/app/siebel/ses/siebsrvr/lib/libsscaswbc.so(_ZN15CSSSWEComponent12InvokeMethodEPKDsR14CSSStringArrayR14CCFPropertySetR8SSstring+0x3d)[0xebcd5c3d]
....
The issue can be reproduced at will with the following steps:
1. In the application, go to Administration - Business Process > Workflow Instance Monitor.
2. Create a Query (Menu > Query > New Query or ALT Q) and Run It.
3. Select Menu > Query > "Save Query As" from the menu option.
4. Enter a Query name and click OK - Session crashes.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |