SSSE: Duplicate Email Invitations Are Getting Sent During Inbound Sync When An Account Is Associated With The Contact (Doc ID 2972760.1)

Last updated on OCTOBER 17, 2023

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 23.7 and later
Information in this document applies to any platform.

Siebel SSSE sends duplicate appointment invitation email to a contact during PIMSI synchronization when an account is associated with the contact:

Before sync:

After sync:

Steps to reproduce the issue:

1. Login into Siebel App and associate an Account(Test) to the Contact(ContactTest1):

2. On Outlook(SSSEContact), Create a new record with Contact(ContactTest1) as attendee.

3. The Contact(ContactTest1) get invitation.

4. Sync.

5. New activity in Siebel with Contact(ContactTest1).

6. The Contact(ContactTest1) get the second invitation.

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In this Document

Symptoms

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