EAI HTTP Transport SendReceive Call Fails With Error "HTTP/1.1 415 Unsupported Media Type" And 'Status code - 415' (Doc ID 2973936.1)

Last updated on NOVEMBER 06, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When using Siebel EAI HTTP Transport SendReceive method to send a JSON message to an external system, the request fails with an http 415 error as can be seen from a Siebel object manager log file:

EAITransport EAITransportDebug 4 000020b264ee9ddc:0 2023-09-12 13:22:33 *** HTTP Transport Parameters:
EAITransport EAITransportDebug 4 000020b264ee9ddc:0 2023-09-12 13:22:33 Request URL = https://EXTERNAL_SYSTEM_URL
EAITransport EAITransportDebug 4 000020b264ee9ddc:0 2023-09-12 13:22:33 Request Method = GET
EAITransport EAITransportDebug 4 000020b264ee9ddc:0 2023-09-12 13:22:33 Timeout secs = 10800000
EAITransportPerf EAITransportPerf 5 000020b264ee9ddc:0 2023-09-12 13:22:33 Created Request Connection|0
EAITransport EAITransportGeneric 3 000020b264ee9ddc:0 2023-09-12 13:22:33 Sending Request
EAITransport EAITransportDebug 4 000020b264ee9ddc:0 2023-09-12 13:22:33 *** HTTP request Headers for Data Send Request:

User-Agent: Mozilla/4.0
Accept: text/*
Cache-Control: no-cache
Content-Type: application/x-www-form-urlencoded
Authorization: xxxxx

EAITransport EAITransportDebug 4 000020b264ee9ddc:0 2023-09-12 13:22:33 *** HTTP response Headers from Data Send request:

HTTP/1.1 415 Unsupported Media Type
Transfer-Encoding: chunked
Strict-Transport-Security: max-age=2592000
Date: Tue, 12 Sep 2023 20:22:33 GMT
EAITransport EAITransportDebug 4 000020b264ee9ddc:0 2023-09-12 13:22:33 *** HTTP response Body from Data Send request:

EAITransportPerf EAITransportPerf 5 000020b264ee9ddc:0 2023-09-12 13:22:33 HTTP Open Request Time = 0 millis

EAITransportPerf EAITransportPerf 5 000020b264ee9ddc:0 2023-09-12 13:22:33 HTTP Send Time = 16 millis
EAITransportPerf EAITransportPerf 5 000020b264ee9ddc:0 2023-09-12 13:22:33 HTTP Read Header Time = 0 millis
EAITransportPerf EAITransportPerf 5 000020b264ee9ddc:0 2023-09-12 13:22:33 HTTP Read Body Time = 0 millis
ObjMgrLog Error 1 000020b264ee9ddc:0 2023-09-12 13:22:33 (httptransport.cpp (1860)) SBL-EAI-04117: HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 415'

The error can be reproduced as follows:

1. Log into Siebel Client UI application

2. Navigate to the Sitemap > Administration - Business Service Screen > Simulator View

3. Simulate the following business service:

Business Service: EAI HTTP Transport
Method: SendReceive

Input Arguments:

Content-Type: application/x-www-form-urlencoded

HDR.Authorization: Bearer abcdefghijklmnop

HDR.Cache-Control: no-cache

HTTPSleepTime: 10800000

4. Submit the request and reported error occurs