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Server Commands Are Executed with Delay And Handshake Failure Error Is Given When Connecting to Siebel Server via Server Manager. (Doc ID 2978097.1)

Last updated on MARCH 18, 2024

Applies to:

Siebel CRM - Version 23.5 and later
Oracle Solaris on SPARC (64-bit)

Symptoms

 

When running the server manager command, for example:

srvrmgr /g hostname:port /e enterprise_name /u SADMIN /p PASSWORD /s srvr_name

 

It connects to the gateway but not to the siebel server giving the below output:

Connected to 0 server(s)out of a total of 1 server(s) in the enteprise.

Failed to connect server SRVR_NAME: Handshake Failure

 

Server Manager is crashing with the below error in the enterprise log:

ServerLog ProcessExit 1 0000000464ae0e85:0 2023-07-12 19:00:26 ServerMgr 4416 SBL-SMI-00033   Process 4416 exited with error - The client exited without closing the SISNAPI connection

 

The following error is logged in the ServerMgr log:

ServerMgr 29360130 4416 1 /siebelapp/siebel/siebsrvr/enterprises/B2BST1ENT/B2BST1SRV1/log/ServerMgr_0028_29360130.log 23.5.0.0 [2023_05]
SisnTcpIp SisnSockError 1 0000000264ae1017:0 2023-07-12 19:00:23     1: [TCPIP-server] recv() failed for sd=20 (err=131 | Connection reset by peer)
SessMgr ConnOpen 3 0000000264b66390:0 2023-07-18 15:57:18 [SMCONN] Hello handshake to (siebel://server_name:49162/ent_name/servermgr/server_name) failed in 60 secs

 

The following lines are observed in the truss output (truss -aefd -o file -p pid):

10685: 9.163668    fstatat64(AT_FDCWD, "/usr/openwin/lib/sslcrsa256", 0xFFBFD408, 0) Err#2 ENOENT
10685: fstatat64(AT_FDCWD, "/net/slcnas852/export/sundev/S1S12u3/SUNWspro/lib/sparcvis2/sslcrsa256", 0xFFBFD408, 0) (sleeping...)
10685: 14.176560    fstatat64(AT_FDCWD, "/net/slcnas852/export/sundev/S1S12u3/SUNWspro/lib/sparcvis2/sslcrsa256", 0xFFBFD408, 0) Err#2 ENOENT
10685: fstatat64(AT_FDCWD, "/net/slcnas852/export/sundev/S1S12u3/SUNWspro/lib/sslcrsa256", 0xFFBFD408, 0) (sleeping...)
10685: 32.572885    fstatat64(AT_FDCWD, "/net/slcnas852/export/sundev/S1S12u3/SUNWspro/lib/sslcrsa256", 0xFFBFD408, 0) Err#2 ENOENT
10685: 32.573050    fstatat64(AT_FDCWD, "/lib/sslcrsa256", 0xFFBFD408, 0) Err#2 ENOENT

 

It can be observed that  the utility is looking for libraries in wrong path "/net/slcnas852/export/" causing delays in execution.

As SISNAPI timeout is by default 60 seconds, when the command is taking more that it will not connect to the Siebel Server.

 

NOTE: It was found that most of the Siebel utilities encountered delays in execution due to this problem.  Issue observed only in SOLARIS Operating System.

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply the 23.5 patch.
2. Start the services.
3. Run server manager command with /s option


Changes

 Patch the environment to 23.5

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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