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UCM Batch Process - Error "Please ensure that the field values in the input message are unique.(SBL-EAI-04381)." while Processing Contact Records (Doc ID 2980342.1)

Last updated on OCTOBER 13, 2023

Applies to:

Siebel Universal Customer Master - Version 21.11 and later
Information in this document applies to any platform.


When processing Contacts using UCM Batch Process some contacts fails with the error below.

The error occurs even for Contacts that does not exist in the Siebel CRM Database.


UCMBatchProcess log:

"For instance of Integration Component 'Contact_INS Personal Address', using user key '[Address Name] = "XXXXXXXXXXX"', a record with identical values already exists in the Siebel database.
Please ensure that the field values in the input message are unique.(SBL-EAI-04381).


Steps to Reproduce the issue

1. Load records into SDH table.

2. Run the UCM Batch Process job.



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