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Slow Performing EAI Updates (Doc ID 2982266.1)

Last updated on OCTOBER 27, 2023

Applies to:

Siebel CRM - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When attempting to update Service Requests with Siebel EAI the following behavior is observed.

BEHAVIOR

EAI updates of Service Requests performance is slow.


STEPS

1. Call an inbound Siebel web service for Service Request Update. 
2. Update a Siebel Service Request through EAI.
3. Observe the long wait times for the Service Request update.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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