Slow Performing EAI Updates
(Doc ID 2982266.1)
Last updated on OCTOBER 27, 2023
Applies to:
Siebel CRM - Version 8.1.1.11.14 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
When attempting to update Service Requests with Siebel EAI the following behavior is observed.
BEHAVIOR
EAI updates of Service Requests performance is slow.
STEPS
1. Call an inbound Siebel web service for Service Request Update.
2. Update a Siebel Service Request through EAI.
3. Observe the long wait times for the Service Request update.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |