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Marketing Job Import Updates The Record If A Match Is Found Even If "Allow Field Updates" Is Unchecked (Doc ID 2982787.1)

Last updated on OCTOBER 24, 2023

Applies to:

Siebel Marketing - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

During the Marketing Job List Import, Contact information is updated instead even though the field "Allow Field Updates" is unchecked.

The issue can be reproduced at will with the following steps:

1. Go to Administration - Marketing > Import

2. Have a Job Details with the below information:

Import Mode: Import New Records
Match Resolution Guide: Overwrite Existing Record

3. In the Import Mappings View Tab, set "Exact Match" in PersonUId, assuming this is the User Key in the related Object

4. Leave the field "Allow Field Updates" unchecked

5. Verify the data in the DB:

select .... from S_CONTACT where person_uid = '1234'

First Name: PEDRO
Last Name: SMITH
email: test@gmail.com


6. In the Import text file have First Name changed from "PEDRO" to "NEW_NAME" and Save it

7. Run Job Import by clicking in the "Activate" button

8. Verify the data in the DB:

select .... from S_CONTACT where person_uid = '1234'

First Name: NEW_NAME
Last Name: SMITH
email: test@gmail.com




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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