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New Status Creation Failed With SBL-DAT-00393 Error Under Site Management->Subjects in CTMS Application (Doc ID 2987245.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Siebel CRM - Version 23.6 and later
Information in this document applies to any platform.

Symptoms

When user add a new Status under Site Management -> Subjects it fails with below error.

An end of file error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00393)


The issue can be reproduced at will with the following steps:
1. Login to application
2. Navigate to Site map
3. Select site management screen
4. Drilldown on Site#
5. Select "Subjects" tab
6. Enter new record with below details
Subject Id: Test1
Encountered Date: 11/10/2023
Open Status then try to create record by clicking "+" and enter "Status" as "Screened" then save the record
Result:
An end of file error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00393).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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