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Email Response OAuth2 Connection Fails With [ERROR] ...com.siebel.scomm.emailservlet.MailServlet: getAccessToken: java.net.SocketTimeoutException: connect timed out (Doc ID 2989916.1)

Last updated on DECEMBER 02, 2023

Applies to:

Siebel CRM - Version 22.8 and later
Information in this document applies to any platform.

Symptoms


When attempting to use inbound emails via Oauth authentication
the following error occurs.

ERROR
-----------------------



STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Configure inbound email using Oauth authentication connecting to Microsoft 365 server
2. Send inbound email and check if it is getting processed ok by Siebel 


Changes

 none

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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