Siebel Application Object Manager Is Crashing On CSSGatewayRegistry::Read
(Doc ID 2993236.1)
Last updated on DECEMBER 20, 2023
Applies to:
Siebel CRM - Version 17.0 [IP2017] to 22.3 [Release V17]Information in this document applies to any platform.
Symptoms
Siebel Application Object Manager (FINS AOM) is running on two application servers, the crashes are happening more frequently in one of them, the crash has the following call stack signature:
-CALL STACK
Called from:
/u01/app/Siebel/ses/siebsrvr/lib/libsslcosd.so(+0x71c5)[0x2a6851c5]
/u01/app/Siebel/ses/siebsrvr/lib/libsslcosd.so(+0x79be)[0x2a6859be]
[0x2a9e9350]
/usr/lib/libc.so.6(+0x14dcda)[0x29085cda]
/u01/app/Siebel/ses/siebsrvr/lib/libsslcgtwyregistry.so(CSSGatewayRegistry::Read(SSstring const&, SSstring&)+0xd3)[0x28c3db03]
/u01/app/Siebel/ses/siebsrvr/lib/libsssrvcdisc.so(SD_UpdateSvcCurLoad_internal(SD_Service_Info_tag*, int, int)+0x448)[0x29d80908]
/u01/app/Siebel/ses/siebsrvr/lib/libsssrvcdisc.so(SD_UpdateSvcCurLoad(SD_Service_Info_tag*, int, int)+0x2b)[0x29d84e7b]
siebmtshmw(smiMainThread::CreateTask(long&, long&, int)+0x5cf)[0x8066e3f]
siebmtshmw(_smiMessageQ::ProcessSessHello(_smiMsgQItem*, long, long&)+0x1d1)[0x8094941]
siebmtshmw(_smiMessageQ::WorkerInit(void*)+0x274)[0x8095c34]
siebmtshmw(_smiWorkQueue::WorkerInit(void*)+0x27)[0x8080007]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x1c7)[0x80847f7]
siebmtshmw(SmiThrdEntryFunc(void*)+0x729)[0x80728b9]
/u01/app/Siebel/ses/siebsrvr/lib/libsslcosd.so(+0x14011)[0x2a692011]
/u01/app/Siebel/ses/siebsrvr/lib/libsslcwsl.so(+0x225f)[0x2a9e125f]
/u01/app/Siebel/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xaf)[0x2a253aff]
/u01/app/Siebel/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x136)[0x2942afe6]
/usr/lib/libpthread.so.0(+0x6bbc)[0x29245bbc]
/usr/lib/libc.so.6(clone+0x5e)[0x290360ee]
Called from:
/u01/app/Siebel/ses/siebsrvr/lib/libsslcosd.so(+0x71c5)[0x2a6851c5]
/u01/app/Siebel/ses/siebsrvr/lib/libsslcosd.so(+0x79be)[0x2a6859be]
[0x2a9e9350]
/usr/lib/libc.so.6(+0x14dcda)[0x29085cda]
/u01/app/Siebel/ses/siebsrvr/lib/libsslcgtwyregistry.so(CSSGatewayRegistry::Read(SSstring const&, SSstring&)+0xd3)[0x28c3db03]
/u01/app/Siebel/ses/siebsrvr/lib/libsssrvcdisc.so(SD_UpdateSvcCurLoad_internal(SD_Service_Info_tag*, int, int)+0x448)[0x29d80908]
/u01/app/Siebel/ses/siebsrvr/lib/libsssrvcdisc.so(SD_UpdateSvcCurLoad(SD_Service_Info_tag*, int, int)+0x2b)[0x29d84e7b]
siebmtshmw(smiMainThread::CreateTask(long&, long&, int)+0x5cf)[0x8066e3f]
siebmtshmw(_smiMessageQ::ProcessSessHello(_smiMsgQItem*, long, long&)+0x1d1)[0x8094941]
siebmtshmw(_smiMessageQ::WorkerInit(void*)+0x274)[0x8095c34]
siebmtshmw(_smiWorkQueue::WorkerInit(void*)+0x27)[0x8080007]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x1c7)[0x80847f7]
siebmtshmw(SmiThrdEntryFunc(void*)+0x729)[0x80728b9]
/u01/app/Siebel/ses/siebsrvr/lib/libsslcosd.so(+0x14011)[0x2a692011]
/u01/app/Siebel/ses/siebsrvr/lib/libsslcwsl.so(+0x225f)[0x2a9e125f]
/u01/app/Siebel/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xaf)[0x2a253aff]
/u01/app/Siebel/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x136)[0x2942afe6]
/usr/lib/libpthread.so.0(+0x6bbc)[0x29245bbc]
/usr/lib/libc.so.6(clone+0x5e)[0x290360ee]
STEPS
1. Login to FINS AOM
2. The object manager may eventually crash with the mentioned call stack above
Changes
N/A
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |