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Desktop Integration Siebel Agent Version (DISA) Not Working For Some Users Getting Errors SBL-UIJ-52898/SBL-UIJ-52897 (Doc ID 2993830.1)

Last updated on DECEMBER 21, 2023

Applies to:

Siebel Life Sciences CRM - Version 23.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to use Custom Functionality which uses DISA the following error occurs.

There's some internal error with Desktop Integration Siebel Agent! Please restart it and try again.(SBL-UIJ-52898)

Desktop Integration Siebel Agent on your machine is out of date! Please upgrade to the latest version and try again.(SBL-UIJ-52897)

In disa_<user>_<timestamp>/log following warning is captured:

2023-11-22 18:05:26.114:WARNING:createOperator: Could not find plugin with type: plugin_firstplugin
2023-11-22 18:05:26.114:WARNING:getOperator: Could not create operator for component type: plugin_firstplugin

The issue can be reproduced at will with the following steps:
1. Install DISA to a new workstation (same custom functionality works in existing workstations)
2. Start DISA
3. Navigate to Custom View and Custom Applet
4. Click on a custom button which triggers method "callDISA"
5. Custom method is implemented following example from:

Install and Deploy Desktop Integration Siebel Agent (DISA) (Doc ID 2261758.2)>DISA Extensibility refer to To find out more about how to develop custom plug-ins based on DISA APIs and integrate them with the DISA framework, refer to DISA Development Guide Development Guide and Sample Code

Changes

 new workstation set up

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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