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SMA Incremental Migration (IRR) Fails On The Runtime Repository Data Service Import Step - Error: "Failed to get records from S_RR_OBJ_VER for WS_ID" (Doc ID 2994844.1)

Last updated on APRIL 12, 2024

Applies to:

Siebel Call Center - Version 23.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to execute an incremental migration plan from DEV to UAT it fails while running the "Incremental Runtime Repository Data Service" step.
On DEV there were two pending IRR for Workspace version 86 and 87, the IRR execution for the Workspace version 86 was successful, but any attempt to migrate the latter failed with the following error in the repimport_*.log file:

2023-10-25 08:40:45 Failed to get records from S_RR_OBJ_VER for WS_ID 1-23ZAD-8OWA and REPOSITORY_ID 1-24PY0-1
2023-10-25 08:40:45 A full RR Migration should have inserted records into S_RR_OBJ_VER - double check the last repository import logs.
2023-10-25 08:40:45 A full RR Migration from a proper DR Workspace is most likely in order to have S_RR_OBJ_VER populated correctly.
2023-10-25 08:40:45 Error reading RR_OBJ_VER_ID from target DB


Steps
1. Generate watermark file on UAT and copy it over to DEV
2. Execute the IRR export for Workspace version 86
3. Copy the exported .zip file to UAT and execute the import
4. Repeat the steps above, but this time the export is for Workspace version 87
5. Any attempt to execute IRR plan to import this Workspace version 87 fails with the above mentioned errors

Changes

 N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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