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Applying New Siebel CRM Monthly Update Failing With Errors "ERROR:: Exception occurred during installation" And PostInstallDBSetup Also Failing With Errors "Exiting the program with return code : 6" (Doc ID 2997410.1)

Last updated on JANUARY 10, 2024

Applies to:

Siebel CRM - Version 23.3 and later
Information in this document applies to any platform.

Symptoms

While applying Siebel CRM monthly patch update 23.12 on top of 23.3, installation failing errors "ERROR:: Exception occurred during installation" and also PostInstallDBSetup failing With Errors "Exiting the program with return code : 6"

Errors identified from PostInstallDBSetup_*.log

Mon Jan 8,2024 [11:54:12] : Error in running F:\sba81\siebsrvr\bin\odbcsql.exe /u SIEBEL /p ****** /s "SiebEntDV_DSN" /separator / /a /v /c rem /e /h /o F:\sba81\siebsrvr/log/PostInstallDBSetup_2024-01-08_11-53-34/test_login_tblo.out /l F:\sba81\siebsrvr/log/PostInstallDBSetup_2024-01-08_11-53-34/test_login_tblo.log F:\sba81\siebsrvr/log/PostInstallDBSetup_2024-01-08_11-53-34/test_login_tblo.sql /f CP1252 >F:\sba81\siebsrvr/log/PostInstallDBSetup_2024-01-08_11-53-34/dummy.txt 2>F:\sba81\siebsrvr/log/PostInstallDBSetup_2024-01-08_11-53-34/dummy2.txt
Mon Jan 8,2024 [11:54:12] : Exiting the program with return code : 6

Error identified from installActions*.log

EINFO: Exception thrown from action: copyGroupFromJar
Exception Name: IOException2
Exception String: Error in writing to file 'F:\sba81\jre\1.8.0\bin\server\jvm.dll'. [F:\sba81\jre\1.8.0\bin\server\jvm.dll (The process cannot access the file because it is being used by another process)]
Exception String: Error in writing to file 'F:\sba81\jre\1.8.0\bin\java.dll'. [F:\sba81\jre\1.8.0\bin\java.dll (The process cannot access the file because it is being used by another process)]
Exception String: Error in writing to file 'F:\sba81\siebsrvr\BIN\prunsrv.exe'. [F:\sba81\siebsrvr\BIN\prunsrv.exe (The process cannot access the file because it is being used by another process)]

The issue can be reproduced at will with the following steps:
1. Stop Siebel gateway/Application/Tomcat and Application interface services
2. Apply the 23.12 update on top of 23.3
3. At the end of the installation it fails with "ERROR:: Exception occurred during installation"  
4. Postinstalldbsetup step also errors

Changes

 Applying 23.12 update on top of 23.3

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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