After 24.1 Update, TRK Object Managers Are Showing 'Server Busy' Error (Doc ID 3003548.1)

Last updated on JUNE 12, 2024

Applies to:

Siebel CRM - Version 24.1 and later
Information in this document applies to any platform.

Symptoms

After updating from 23.2 to 24.1 Siebel, users are unable to login to the applications in TRK language.

Errors are seen in AOM logs:

ObjMgrSRFLog Warning 2 0000000965b9497b:0 2024-01-30 19:28:18 (objdef.cpp (18816)) SBL-DAT-00144: 'Screen' named 'System Administration Screen' not found. This object is inactive or does not exist.
ObjMgrSRFLog Open 5 0000000965b9497b:0 2024-01-30 19:28:18 Err: OpenSRF
SecAdptLog Memory Mgmt Trace 5 0000000965b9497b:0 2024-01-30 19:28:18 DB SecurityFreeUser, security user=23bbee50.
SecAdptLog Debug 5 0000000965b9497b:0 2024-01-30 19:28:18 Destroy Security DB user with username=SADMIN, DB connection=0.
ObjMgrSRFLog Warning 2 0000000965b9497b:0 2024-01-30 19:28:18 (model.cpp (6474)) SBL-DAT-00144: Could not find '<?>' with name '<?>'. This object is inactive or does not exist.
ObjMgrSessionLog ObjMgrLogin 3 0000000965b9497b:0 2024-01-30 19:28:18 Login failed for Login name : SADMIN

The issue can be reproduced at will with the following steps:
1. Patch to 24.1 successfully by updating binaries and running PostInstallDbSetup for ENU and TRK.
2. ENU object managers are coming up fine, while TRK object managers are showing 'Server Busy' error.

Changes

Patch update from 23.2 to 24.1 Siebel.

Cause

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After 24.1 Update, TRK Object Managers Are Showing 'Server Busy' Error (Doc ID 3003548.1)

Applies to:

Symptoms

Changes

Cause

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