Siebel Security Model In BIP Server Failing With Error "Unexpected EOF in prolog" (Doc ID 3003566.1)

Last updated on JUNE 18, 2024

Applies to:

Siebel CRM - Version 22.10 and later
Information in this document applies to any platform.

When tried to login BI Publisher with Siebel Security credentials, it failed with error.

Caused by: javax.xml.ws.soap.SOAPFaultException: Error reading XMLStreamReader: Unexpected EOF in prolog
Steps to reproduce the issue

In bipublisher.log could see the below specific errors

------------

Caused by: javax.xml.ws.soap.SOAPFaultException: Error reading XMLStreamReader: Unexpected EOF in prolog

at [row,col {unknown-source}]: [1,0]

at org.apache.cxf.jaxws.JaxWsClientProxy.mapException(JaxWsClientProxy.java:195)

at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:145)

at com.sun.proxy.$Proxy378.authenticate(Unknown Source)

at oracle.xdo.security.SiebelValidator.validate(SiebelValidator.java:160)

... 81 more

Caused by: com.ctc.wstx.exc.WstxEOFException: Unexpected EOF in prolog

at [row,col {unknown-source}]: [1,0]

------------

Corresponding eai component log shown error

"SBL-UIF-00243: Invalid external service source 'WebService'. Check the server configuration or the request"

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In this Document

Symptoms

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