Campaign Emails Sent By The Email Sending Daemon (ESD) Is Bounced For All GMail Accounts
(Doc ID 3007467.1)
Last updated on APRIL 15, 2024
Applies to:
Siebel Marketing - Version 23.9 and laterInformation in this document applies to any platform.
Symptoms
All Campaign emails sent by the Email Sending Daemon (SD) are being bounced by BHD for all GMail Accounts. Other email addresses such as Yahoo, Hotmail are not affected.
The error below is seen in the bhd_audit_log:
Action: failedStatus: 5.7.26 (multiple authentication checks failed)Remote-MTA: dns;gmail-smtp-in.l.google.com xxxxx)Diagnostic-Code: smtp;xxxxx This mail has been blocked because the sender is unauthenticated. Gmail requires all senders to authenticate with either SPF or DKIM. Authentication results: DKIM = did not pass SPF [xxxxx.com] with ip: [xxxxxxxx] = did not pass For instructions on setting up authentication, go to https://support.google.com/mail/answer/81126#authentication mf12-20020a17090b184c00b002966ef81b49si2116402pjb.9
The issue can be reproduced at will with the following steps:
1.Setup an Email Campaign
2. Allocate Recipients using Gmail addresses
3. Check the log and see that Gmail emails are hard bounced
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |