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Siebel Chat Frequently Used Text (FUT) functionality Infinite Loop, Screen Hangs with ERROR: Page is not responding (Doc ID 3007540.1)

Last updated on MARCH 04, 2024

Applies to:

Siebel CRM - Version 23.7 and later
Information in this document applies to any platform.

Symptoms

When  using Siebel Chat , FUT functionality  the following error is seen in Siebel UI : ERROR: Page is not responding 


STEPS to REPRODUCE 
-----------------------
The issue can be reproduced at will with the following steps:
1. Start chat
2. start typing keywords that will display FUT records,
3. select a record, remove the first part of the text by backspace to the very beginning of the text area
4. , and hitting  send  the error is thrown below

ERROR

Page is not responding

Changes

 none

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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