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Product Compatibility Pick Applet Displays Incorrect Product Path When Same Product Name Exists For a Different Organization (Doc ID 3011456.1)

Last updated on MARCH 19, 2024

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.


If there are 2 Products with the same name but from different Organizations, the "Product Compatibility Pick Applet" from the "Product Compatibility Rules view" is not filtering correctly the Product Structure.

The issue can be reproduced at will with the following steps:

1- Create a new Organization "ABC Organization"

2- Create a Product Structure and associate all objects to "Default Organization"

SN Bundle Product (Structure Type: Bundle)
SN Child Product 1
SN Child Product 2

In the Product Structure > make sure to add the Child Products to the Relationship

3- Drilldown in the "SN Bundle Product" and go to "Bundle Products"

4- Associate SN Child Product 1 and SN Child Product 2

5- Go to Eligibility and Compatibility Rules > Product Compatibility (Make sure you are in the "SN Bundle Product" from "Default Organization")

6- Click in the field "Subject - Component Product" to open the "Pick Component" pick applet

Note that the below is displayed as expected:




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