Siebel App Server Getting Handshake Failed
(Doc ID 3013692.1)
Last updated on MARCH 29, 2024
Applies to:
Siebel CRM - Version 19.9 and laterInformation in this document applies to any platform.
Symptoms
In Siebel version 19.*, after reaching a high number of consumed CPU resources the application servers are returning a "handshake failed" message and component processes are being terminated:
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:27 SvrTblCleanup 15312 SBL-OMS-00105 Process 15312 exited with error - Error %1 restricting views
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:44:28 Created server process (OS pid = 12224 ) for SvrTblCleanup
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:31 eCustomerMAPP_enu 14124 TERMINATED Process 14124 was terminated
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:44:34 Created server process (OS pid = 15264 ) for ServerMgr
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:34 6648 SBL-ADM-02092 Process 6648 exited with error - The gateway name is not specified
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:42 eCustomerMAPP_enu 9856 TERMINATED Process 9856 was terminated
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:44:48 Created server process (OS pid = 14792 ) for SrvrSched
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:53 CommOutboundMgr 1312 TERMINATED Process 1312 was terminated
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:53 eCustomerMAPP_enu 10040 TERMINATED Process 10040 was terminated
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:45:03 Created server process (OS pid = 5540 ) for SrvrSched
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:45:18 ServerMgr 15264 SBL-ADM-01094 Process 15264 exited with error - Could not open connection to the namesrvr, errCode = %1
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:47:56 SvrTblCleanup 12224 SBL-OMS-00105 Process 12224 exited with error - Error %1 restricting views
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:47:56 Created server process (OS pid = 16284 ) for SvrTblCleanup
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:50:08 Created server process (OS pid = 9440 ) for ServerMgr
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:50:19 ServerMgr 9440 SUCCESS Process 9440 completed Successfully
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:50:21 SvrTblCleanup 16284 SBL-OMS-00105 Process 16284 exited with error - Error %1 restricting views
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:50:21 Created server process (OS pid = 12464 ) for SvrTblCleanup
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:51:00 Created server process (OS pid = 9796 ) for ServerMgr
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:52:20 SvrTblCleanup 12464 SBL-OMS-00105 Process 12464 exited with error - Error %1 restricting views
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:44:28 Created server process (OS pid = 12224 ) for SvrTblCleanup
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:31 eCustomerMAPP_enu 14124 TERMINATED Process 14124 was terminated
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:44:34 Created server process (OS pid = 15264 ) for ServerMgr
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:34 6648 SBL-ADM-02092 Process 6648 exited with error - The gateway name is not specified
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:42 eCustomerMAPP_enu 9856 TERMINATED Process 9856 was terminated
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:44:48 Created server process (OS pid = 14792 ) for SrvrSched
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:53 CommOutboundMgr 1312 TERMINATED Process 1312 was terminated
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:44:53 eCustomerMAPP_enu 10040 TERMINATED Process 10040 was terminated
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:45:03 Created server process (OS pid = 5540 ) for SrvrSched
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:45:18 ServerMgr 15264 SBL-ADM-01094 Process 15264 exited with error - Could not open connection to the namesrvr, errCode = %1
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:47:56 SvrTblCleanup 12224 SBL-OMS-00105 Process 12224 exited with error - Error %1 restricting views
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:47:56 Created server process (OS pid = 16284 ) for SvrTblCleanup
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:50:08 Created server process (OS pid = 9440 ) for ServerMgr
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:50:19 ServerMgr 9440 SUCCESS Process 9440 completed Successfully
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:50:21 SvrTblCleanup 16284 SBL-OMS-00105 Process 16284 exited with error - Error %1 restricting views
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:50:21 Created server process (OS pid = 12464 ) for SvrTblCleanup
ServerLog ProcessCreate 1 0000000365ef2ad4:0 2024-03-12 01:51:00 Created server process (OS pid = 9796 ) for ServerMgr
ServerLog ProcessExit 1 0000000465ef2ad4:0 2024-03-12 01:52:20 SvrTblCleanup 12464 SBL-OMS-00105 Process 12464 exited with error - Error %1 restricting views
Changes
Before the issue being reported the environment setup was not changed.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |