Gateway Tomcat Process Increases The Number Of Open File Handlers By Calling The gateway.properties File
(Doc ID 3020691.1)
Last updated on MAY 07, 2024
Applies to:
Siebel CRM - Version 23.6 and laterInformation in this document applies to any platform.
Symptoms
Whenever users are logging in to the application or EAI requests are received, the number of open file handlers on gateway.properties file increases.
The behavior has also been reproduced internally by invoking via REST call either the bootstrapCG or heartbeat resources:
curl -vk --user SADMIN:<PASSWORD> https://AI_HOST:HTTPS_PORT/siebel/v1.0/cloudgateway/heartbeat
The count can be monitored either with lsof (on UNIX) or sysinternals handle64 (on Windows). Below is an example on how to monitor using lsof:
-where pid is the process ID associated with the Gateway Tomcat
The count will increase up to the current number of maximum open files set at OS level and users will start to experience application slowness until an inevitable outage.
Currently, the issue has been encountered on 23.6 and above, but it can affect older versions as well.
Steps to reproduce the issue:
1. Install and configure Siebel 23.6
2. Submit a REST request to either bootstrapCG or heartbeat resources as indicated above
3. Review the count of open file handlers
4. Submit more requests towards the same resources
5. Review the count of open file handlers again and observe it is increasing
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |