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JDB Not Connecting with Error "SBL-JCA-00403" After Enabling Secure TLS communication (Doc ID 3027773.1)

Last updated on JUNE 07, 2024

Applies to:

Siebel CRM - Version 23.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to invoke the JDB after enabling the TLS, following error occurs.


[22/03/24 15:15:48:201 CDT] 000000ea SEBLRA001 3 com.ibm.j2ca.siebel.SiebelManagedConnection getWBIConnection connectString is: siebel.TLS.None.None://<hostname>:3320/sbapp1/EAIObjMgr_enu
[22/03/24 15:15:48:201 CDT] 000000ea SEBLRA001 3 com.ibm.j2ca.siebel.SiebelManagedConnection getWBIConnection languageCode is: ENU
[22/03/24 15:15:48:201 CDT] 000000ea SEBLRA001 3 com.ibm.j2ca.siebel.SiebelManagedConnection getWBIConnection bidiFormat is:
[22/03/24 15:15:48:201 CDT] 000000ea SEBLRA001 1 com.ibm.j2ca.siebel.SiebelManagedConnection getWBIConnection Calling login to get a bean.
[22/03/24 15:15:48:260 CDT] 000000ea SystemOut O [SIEBEL ERROR] Thread[WebContainer : 0,5,main] [2024-03-22 15:15:48.260] [SSLConfig] Error reading SSL parameters

[22/03/24 15:15:48:261 CDT] 000000ea SystemOut O [SIEBEL ERROR] Thread[WebContainer : 0,5,main] [2024-03-22 15:15:48.261] [SSLClient] Error in initilising SSL context

[22/03/24 15:15:48:261 CDT] 000000ea SystemOut O [SIEBEL ERROR] Thread[WebContainer : 0,5,main] [2024-03-22 15:15:48.261] [SSL open] Failed initilizing SSL context please check the configuration

[22/03/24 15:15:48:262 CDT] 000000ea SystemErr R <com.siebel.om.sisnapi.RequestException>
<Error><ErrorCode>8716691</ErrorCode> <ErrMsg>Unable to connect to host {0} at port {1}.(SBL-JCA-00403)</ErrMsg></Error>
</com.siebel.om.sisnapi.RequestException>

The issue can be reproduced at will with the following steps:
1. The source system IBM WebSphere uses the JDB functionality to send an inbound request to Siebel.
2. Error is seen when trying to get the connection.

Cause

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In this Document
Symptoms
Cause
Solution
References


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