Siebel AES Data Encryption Failing With Error "SBL-SVC-00244: Error: AES encryption failed."
(Doc ID 3028195.1)
Last updated on JUNE 13, 2024
Applies to:
Siebel CRM - Version 16.1 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
Post enabling AES encryption for some columns, unable to access or create new data from UI. It is giving error as:
ERROR
-----------------------
PSCcObjMgr_enu*.log
ObjMgrBusServiceLog Create 4 00000085664516c4:0 2024-05-16 13:53:10 Business Service 'AES Encryptor' was created at 122d10e0
ObjMgrBusServiceLog Create 4 00000085664516c4:0 2024-05-16 13:53:10 Business Service 'AES Encryptor' (address: '122d10e0')was regsitered at model '24cf3230' for session ''
ObjMgrBusServiceLog InvokeMethod 4 00000085664516c4:0 2024-05-16 13:53:10 Begin: Business Service 'AES Encryptor' invoke method: 'Encrypt' at 122d10e0
ObjMgrBusServiceLog Error 1 00000085664516c4:0 2024-05-16 13:53:10 (aescryptsvc.cpp (271)) SBL-SVC-00244:
Error: AES encryption failed.
Steps to replicate the issue:
1. Create new columns for encryption as mentioned: Configuring Encryption and Search on Encrypted Data
2. Enable SSEP as mentioned: Implementing Siebel Strong Encryption
3. Post restart of server, encrypted data not accessible or not able to create new record for the columns
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |