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Custom Process To Create A New Contact With Address Crashes in Data Cleansing Using Third Party Trillium Data Quality (Doc ID 3030925.1)

Last updated on JUNE 25, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

After installing a Siebel Update, the New member custom process enrollment is failing with core crash after clicking on "Create Contact" button

The issue can be reproduced at will with the following steps:

1. Have Data Quality Enabled in the Siebel environment

2- Go to the Contact View and click in the custom "Create Contact" button

3. Add an Address and Save it

The session crashes. The FDR and callstack shows the below:

504696 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_WRT_REC BusComp Write Record -547244968 1 CUT Address #WriteRecord#
504697 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) -543573827 0 BusComp [CUT Address] #BusComp_PreWriteRecord#
504698 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) -543573827 0 BusComp [CUT Address] #BusComp_PreSetFieldValue#


504699 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event -431775384 2 Contact PreGetFieldValue
504700 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event -431775384 2 Contact PreGetFieldValue

...

504714 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event -431775384 2 Contact PreGetFieldValue
504715 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event -431775384 2 Contact PreGetFieldValue
504716 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method -544292648 0 Data Cleansing #Parse#
504717 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction -546765240 0 XML Hierarchy Converter For DQ CSSXMLCnvService
504718 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method -546765240 0 XML Hierarchy Converter For DQ #XMLHierToXMLDoc#
504719 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction -546765240 0 XML Hierarchy Converter For DQ


504720 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction -546735968 0 XML Hierarchy Converter For DQ CSSXMLCnvService
504721 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method -546735968 0 XML Hierarchy Converter For DQ #XMLHierToXMLDoc#
504722 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction -546735968 0 XML Hierarchy Converter For DQ

504723 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction -546709824 0 XML Converter For DQ CSSXMLCnvService
504724 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method -546709824 0 XML Converter For DQ #XMLToPropSet#
504725 1718210143 3866860352 Fdr_EAIINFRA EAI Infrastructure FdrSub_EAIINFRA_XML_PARSER_PARSE Xercesc XML Parse 0 0 3_1_4 ::SAXParser::parse ()
504726 1718210143 3866860352 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction -546709824 0 XML Converter For DQ
504727 1718210143 3866860352 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

 

Callstack:

/app/siebel/siebsrvr/lib/libsscaddsv.so(_ZN18CSSDataClnsService17BuildRecordSetOutEi8SSstring+0xc90)[0xe3088890]
/app/siebel/siebsrvr/lib/libsscaddsv.so(_ZN18CSSDataClnsService11DataCleanseE8SSstring+0xc16)[0xe308baa6]
/app/siebel/siebsrvr/lib/libsscaddsv.so(_ZN18CSSDataClnsService14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x776)[0xe3091e06]
/app/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x4d0)[0xf1488f80]
/app/siebel/siebsrvr/lib/libsscacmbc.so(_ZN9CSSBCBase14InvokeClnsDDupEv+0x29e)[0xeb3b5dbe]
/app/siebel/siebsrvr/lib/libsscacmbc.so(_ZN9CSSBCBase14SqlWriteRecordEv+0x66c)[0xeb35761c]
/app/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp11WriteRecordEbP13CSSObjectBase+0x2d5b)[0xf14da09b]
/app/siebel/siebsrvr/lib/libsscfomlg.so(_ZN16CSSELBusCompImpl11WriteRecordEv+0x34)[0xea6b7b14]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN23CSSBusCompCLIJSMechInst11WriteRecordEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValue+0x6b)[0xe69e051b]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine14ExecuteOP_CALLEP16CSSCLIStackFrameP18CLIVMMetadataTokenP22CSSCLICompiledFunction+0xedf)[0xe6b2ecdf]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine7ExecuteEP16CSSCLIStackFrameP19CSSCLIAbstractValue+0xdb5)[0xe6b301e5]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN22CSSCLICompiledFunction11Call_inlineEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueP16CSSCLIScopeChain+0x212)[0xe6a87a22]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN22CSSCLICompiledFunction4CallEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueRK12CSSCLIString+0x11a)[0xe6b21d1a]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine14ExecuteOP_CALLEP16CSSCLIStackFrameP18CLIVMMetadataTokenP22CSSCLICompiledFunction+0x4d6)[0xe6b2e2d6]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine7ExecuteEP16CSSCLIStackFrameP19CSSCLIAbstractValue+0xdb5)[0xe6b301e5]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN22CSSCLICompiledFunction11Call_inlineEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueP16CSSCLIScopeChain+0x212)[0xe6a87a22]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN22CSSCLICompiledFunction4CallEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueRK12CSSCLIString+0x11a)[0xe6b21d1a]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine14ExecuteOP_CALLEP16CSSCLIStackFrameP18CLIVMMetadataTokenP22CSSCLICompiledFunction+0x4d6)[0xe6b2e2d6]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine7ExecuteEP16CSSCLIStackFrameP19CSSCLIAbstractValue+0xdb5)[0xe6b301e5]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN22CSSCLICompiledFunction11Call_inlineEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueP16CSSCLIScopeChain+0x212)[0xe6a87a22]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN22CSSCLICompiledFunction4CallEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueRK12CSSCLIString+0x11a)[0xe6b21d1a]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine14ExecuteOP_CALLEP16CSSCLIStackFrameP18CLIVMMetadataTokenP22CSSCLICompiledFunction+0x4d6)[0xe6b2e2d6]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine7ExecuteEP16CSSCLIStackFrameP19CSSCLIAbstractValue+0xdb5)[0xe6b301e5]
/app/siebel/siebsrvr/lib/libsscfcli.so(_ZN16CSSCLIJSMechInst9CallEventERK8SSstringR9CPtrArray+0x1443)[0xe69bb4a3]
/app/siebel/siebsrvr/lib/libsscfel.so(_ZN10CSSELIface12ForwardEventERK8SSstringR9CPtrArray+0x5b)[0xf37d779b]
/app/siebel/siebsrvr/lib/libsscfel.so(_ZN17CSSELServiceIface11OnPreInvokeERK8SSstringRK14CCFPropertySetRS3_+0xdf)[0xf37e218f]
/app/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService16ELEventPreInvokeERK8SSstringRK14CCFPropertySetRS3_Ri+0x4e)[0xf1487b1e]
/app/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x47c)[0xf1488f2c]..
....
....

....

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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