Outbound API Crashing the AOM With Calls Related to 'CSSCookieJar'
(Doc ID 3035642.1)
Last updated on JULY 30, 2024
Applies to:
Siebel CRM - Version 22.10 and laterInformation in this document applies to any platform.
Symptoms
On a Production environment, an Outbound API request is not working and returning an error for the Application Object Manager (AOM) - in this case, eautoObjMgr_enu component (in the UI):
---------
a) in the UI for that session:
Server Busy error
b) the callstack log (- callstack_19202476.txt)
PROCESS 19202476 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 5402!!!
Current Time: 05/22/2024 12:25:01.337
In:
__as__8SSstringFRC8SSstring + 0x0x0000004c
Called from:
0xd49a8898 __as__8SSstringFRC8SSstring+ 0x00000ad0
0x49b901e0 InsertToJar__12CSSCookieJarFR8SSstring+ 0x000031d0
0x49b8b7ac ProcessCookies__16CSSHTTPTransConnFPC11CSSHttpFile+ 0x000006a0
0x49b87ca4 HTTPRequest__16CSSHTTPTransConnFRC8SSstringRC8SSstringRCUlRC8SSstringRC8SSstringRC10CCFVariantRC8SSstringR10CCFVariantP13CSSObjectBaseRC8SSstring+ 0x00006ea0
0x49b865a0 PutMessage__16CSSHTTPTransConnFRC14CCFPropertySetR14CCFPropertySetb+ 0x000023c4
0x49bb5f04 Send__18CSSEAITransServiceFRC14CCFPropertySetR14CCFPropertySet+ 0x000018e8
0x49bb61f8 SendReceive__18CSSEAITransServiceFRC14CCFPropertySetR14CCFPropertySet+ 0x00000658
0x49bb4bbc DoWork__18CSSEAITransServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00000ebc
0x49bb4714 DoInvokeMethod__18CSSEAITransServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x000004d4
0x49b82454 DoInvokeMethod__19CSSHTTPTransServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00000098
0xdb752be8 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001a28
0x4f2aa1ec DoInvokeMethod__16CSSBCVBusSvcTestFPCwR14CSSStringArrayR8SSstring+ 0x00003994
0xdb7c0628 InvokeMethod__10CSSBusCompFPCwR14CSSStringArrayR8SSstring+ 0x00001044
0x327473bc DoInvokeMethod__11CSSSWEFrameFPCwR14CSSStringArrayR8SSstring+ 0x000055e4
0x3292cfd0 DoInvokeMethod__15CSSSWEFrameListFPCwR14CSSStringArrayR8SSstring+ 0x00002620
0x4f2e765c DoInvokeMethod__25CSSSWEBCVBusSvcTestAppletFPCwR14CSSStringArrayR8SSstring+ 0x00001828
c) and the FDR converted file was looking like this:
FdrID UTC ThreadID AreaSymbol AreaDesc SubAreaSymbol SubAreaDesc UserInt1 UserInt2 UserStr1 UserStr2
...
542984 1716360900 5402 Fdr_SWE SWE FdrSub_SWE_REQUEST SWE Request 0 0 Business Service Test List Applet SWEApplet
542985 1716360900 5402 Fdr_SWE SWE FdrSub_SWE_APPLET_METHOD Applet Method 0 0 Business Service Test List Applet #TestService#
542986 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event 1217118648 4 Business Service Test List Applet PreInvokeMethod
542987 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_QUERY Cache Query Parse Tree 1019329284 0 :GetProfileAttr(EnableRecording") = "True" AND GetProfileAttr("RecordingOn穴"
542988 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EVENT_INVOKE Buscomp Event Invoke 1217248456 0 InputPropertySetEx #GetAsString#
542989 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 1422984144 0 EAI HTTP Transport #SendReceive#
542990 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) 1205756816 0 Service [EAI HTTP Transport] #Service_PreInvokeMethod#
542991 1716360900 5402 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_ALLOC Object Allocation -address 1213238384 1411947808
542992 1716360900 5402 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_ALLOC Object Allocation -address 1213238384 1253847704
542993 1716360901 5402 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0
---------
a) in the UI for that session:
Server Busy error
b) the callstack log (- callstack_19202476.txt)
PROCESS 19202476 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 5402!!!
Current Time: 05/22/2024 12:25:01.337
In:
__as__8SSstringFRC8SSstring + 0x0x0000004c
Called from:
0xd49a8898 __as__8SSstringFRC8SSstring+ 0x00000ad0
0x49b901e0 InsertToJar__12CSSCookieJarFR8SSstring+ 0x000031d0
0x49b8b7ac ProcessCookies__16CSSHTTPTransConnFPC11CSSHttpFile+ 0x000006a0
0x49b87ca4 HTTPRequest__16CSSHTTPTransConnFRC8SSstringRC8SSstringRCUlRC8SSstringRC8SSstringRC10CCFVariantRC8SSstringR10CCFVariantP13CSSObjectBaseRC8SSstring+ 0x00006ea0
0x49b865a0 PutMessage__16CSSHTTPTransConnFRC14CCFPropertySetR14CCFPropertySetb+ 0x000023c4
0x49bb5f04 Send__18CSSEAITransServiceFRC14CCFPropertySetR14CCFPropertySet+ 0x000018e8
0x49bb61f8 SendReceive__18CSSEAITransServiceFRC14CCFPropertySetR14CCFPropertySet+ 0x00000658
0x49bb4bbc DoWork__18CSSEAITransServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00000ebc
0x49bb4714 DoInvokeMethod__18CSSEAITransServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x000004d4
0x49b82454 DoInvokeMethod__19CSSHTTPTransServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00000098
0xdb752be8 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001a28
0x4f2aa1ec DoInvokeMethod__16CSSBCVBusSvcTestFPCwR14CSSStringArrayR8SSstring+ 0x00003994
0xdb7c0628 InvokeMethod__10CSSBusCompFPCwR14CSSStringArrayR8SSstring+ 0x00001044
0x327473bc DoInvokeMethod__11CSSSWEFrameFPCwR14CSSStringArrayR8SSstring+ 0x000055e4
0x3292cfd0 DoInvokeMethod__15CSSSWEFrameListFPCwR14CSSStringArrayR8SSstring+ 0x00002620
0x4f2e765c DoInvokeMethod__25CSSSWEBCVBusSvcTestAppletFPCwR14CSSStringArrayR8SSstring+ 0x00001828
c) and the FDR converted file was looking like this:
FdrID UTC ThreadID AreaSymbol AreaDesc SubAreaSymbol SubAreaDesc UserInt1 UserInt2 UserStr1 UserStr2
...
542984 1716360900 5402 Fdr_SWE SWE FdrSub_SWE_REQUEST SWE Request 0 0 Business Service Test List Applet SWEApplet
542985 1716360900 5402 Fdr_SWE SWE FdrSub_SWE_APPLET_METHOD Applet Method 0 0 Business Service Test List Applet #TestService#
542986 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event 1217118648 4 Business Service Test List Applet PreInvokeMethod
542987 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_QUERY Cache Query Parse Tree 1019329284 0 :GetProfileAttr(EnableRecording") = "True" AND GetProfileAttr("RecordingOn穴"
542988 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EVENT_INVOKE Buscomp Event Invoke 1217248456 0 InputPropertySetEx #GetAsString#
542989 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 1422984144 0 EAI HTTP Transport #SendReceive#
542990 1716360900 5402 Fdr_OBJMGR Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) 1205756816 0 Service [EAI HTTP Transport] #Service_PreInvokeMethod#
542991 1716360900 5402 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_ALLOC Object Allocation -address 1213238384 1411947808
542992 1716360900 5402 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_ALLOC Object Allocation -address 1213238384 1253847704
542993 1716360901 5402 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0
---------
The issue could be replicated in that specific environment with these steps:
1. Login to Siebel Application;
2. Navigate to the Business Service Simulator view (- Business Service Test List Applet);
3. Enter all the required details - custom Business Service + Method, Input file etc;
4. Trigger the Outbound Rest API;
5. Observe the 'Server busy' error in UI and the crash details in the logs, FDR and callstack files.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |