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Siebel Application Crash When Try Inspect Any Workspace With Workflow Changes (Doc ID 3040400.1)

Last updated on AUGUST 09, 2024

Applies to:

Siebel CRM - Version 21.1 and later
Information in this document applies to any platform.

Symptoms

When try inspect an Workspace where any Workflow is modified, the Application Object Manager Crash

ERROR
-----------------------
SBL-OSD-02011 Process 12725 exited with error - Process exited because of a segment violation (SIGSEGV)

 

Thread 1 (Thread 0x2cffb40 (LWP 4578)):
#0 0x28eded71 in ?? () from /usr/lib/libgcc_s.so.1
#1 0x28edfa80 in _Unwind_Backtrace () from /usr/lib/libgcc_s.so.1
#2 0x28ffca35 in backtrace () from /usr/lib/libc.so.6
#3 0x2a6351c5 in WriteSignalStack(int, sigcontext*) ()
from /siebel/ses/siebsrvr/lib/libsslcosd.so
#4 0x2a6359be in _SigBusSegvIotHandler ()
from /siebel/ses/siebsrvr/lib/libsslcosd.so
#5 <signal handler called>
#6 0x0000147d in ?? ()
#7 0x2a58a369 in CSSObjectBase::ClearErrorMsg() const ()
from /siebel/ses/siebsrvr/lib/libsscfcmn.so
#8 0x2568f49a in CSSService::SetBusComp(char16_t const*, CSSBusComp*) ()
from /siebel/ses/siebsrvr/lib/libsscfom.so
#9 0x2568f50c in CSSService::SetBusComp(CSSBusComp*) ()
from /siebel/ses/siebsrvr/lib/libsscfom.so
#10 0x5922f5ea in CSSWfAdmin::ActivateProcess(CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscafwsv.so
#11 0x59236016 in CSSWfAdmin::DoInvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscafwsv.so
#12 0x25692d24 in CSSService::InvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscfom.so
#13 0x5c0ec880 in CSSCompObjType::Write(CObArray&, CObArray&) ()
from /siebel/ses/siebsrvr/lib/libsscompilerutil.so
#14 0x5c0f4425 in CSSCompilerEngine::Compile(CSSCompilerUtil*, SSstring const&, CSSStringArray*, SSstring const&, SSstring const&, SSstring, int, SSstring const&, SSstring const&, SSstring) ()
from /siebel/ses/siebsrvr/lib/libsscompilerutil.so
#15 0x5c2c3398 in CSSMetadataCompilerService::Compile(char16_t const*, CCFPropertySet const&, CCFPropertySet&) ()
from /siebel/ses/siebsrvr/lib/libsspublisherutil.so
#16 0x5c2c402a in CSSMetadataCompilerService::DoInvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) ()
from /siebel/ses/siebsrvr/lib/libsspublisherutil.so
#17 0x25692d24 in CSSService::InvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscfom.so
#18 0x25667a00 in CSSModel::InvokeServiceMethod(char16_t const*, char16_t const*, CCFPropertySet const&, CCFPropertySet&) ()
from /siebel/ses/siebsrvr/lib/libsscfom.so
#19 0x2555efac in CSSSessionMetaDataCache::DoGet(REPO_OBJECT_TYPE, SSstring&, int, void*&) () from /siebel/ses/siebsrvr/lib/libsscfdm.so
#20 0x2521a523 in CSSObjDefMgr::GetWfDef(void*&, SSstring, char16_t const*, CSSWfEngine*&, WfProcLdStat, CSSDefLoader*) ()
from /siebel/ses/siebsrvr/lib/libsscfdm.so
#21 0x25280999 in CSSModelPhysDef::GetWfDef(void*&, SSstring, char16_t const*, CSSWfEngine*&, WfProcLdStat, CSSDefLoader*) ()
from /siebel/ses/siebsrvr/lib/libsscfdm.so
#22 0x257bdad2 in CSSWorkspace::Preview() ()
from /siebel/ses/siebsrvr/lib/libsscfom.so
#23 0x257bdde3 in CSSWorkspaceMgr::Preview() ()
from /siebel/ses/siebsrvr/lib/libsscfom.so
#24 0x18e70d45 in CSSSWEClientPrefService::Preview(CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#25 0x18e7d4c9 in CSSSWEClientPrefService::DoInvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) ()
from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#26 0x25692d24 in CSSService::InvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscfom.so
#27 0x18bb9c8b in CSSSWECommandMgr::ProcessEncodedCommand(SSstring const&, CCFPropertySet&, CCFPropertySet&, int, int) ()
from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#28 0x18bba229 in CSSSWECommandMgr::ProcessEncodedCommand(SSstring const&, int)
() from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#29 0x16910942 in CSSCommandMgrService::DoInvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscfhims.so
#30 0x25692d24 in CSSService::InvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscfom.so
#31 0x18a9047e in CSSSWEFrameMgrInternal::InvokeServiceMethod(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&) ()
from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#32 0x18a463a8 in CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*, CSSSWEArgs*, WWEReqModInfo*, WWECbInfo*&) () from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#33 0x18a4b9ba in CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*, WWEReqModInfo*, WWECbInfo*&) () from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#34 0x18a4ec8a in CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*, CSSSWEGenericResponse*, WWEReqModInfo*&, WWECbInfo*&) ()
from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#35 0x18a5052c in CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&) () from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#36 0x18ef445f in CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*) () from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#37 0x18ef92e0 in CSSServiceSWEIface::DoInvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscaswbc.so
#38 0x25692d24 in CSSService::InvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) () from /siebel/ses/siebsrvr/lib/libsscfom.so
#39 0x26fc4f4a in CSSSIOMSession::ServiceInvokeMethod(unsigned long, char16_t const*, char16_t const*, SSstring&) ()
from /siebel/ses/siebsrvr/lib/libsstcsiom.so
#40 0x26fc762a in CSSSIOMSession::RPCMiscService(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*) ()
from /siebel/ses/siebsrvr/lib/libsstcsiom.so
#41 0x26fdb743 in CSSSIOMSession::HandleRPC(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*) ()
from /siebel/ses/siebsrvr/lib/libsstcsiom.so
#42 0x2722ea94 in CSSClient::HandleOMRPC(CSSClientReq*) ()
from /siebel/ses/siebsrvr/lib/libsssasos.so
#43 0x2722c91a in CSSClient::HandleRequest(CSSClientReq*) ()
from /siebel/ses/siebsrvr/lib/libsssasos.so
#44 0x272235d5 in _HandleMsg(CSSClient*, CSSClientReq*) ()
from /siebel/ses/siebsrvr/lib/libsssasos.so
#45 0x27223980 in SOMMTServer::SessionHandleMsg(smiSisReq*) ()
from /siebel/ses/siebsrvr/lib/libsssasos.so

The issue can be reproduced at will with the following steps:
1. Modify a WF
2. Try to inspect WS
3. Application crashes

Cause

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In this Document
Symptoms
Cause
Solution
References


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