UCM Transaction Manager Crashes While Executing 'UCM Cross Reference Service' Method: LookupChildrenSiebIdToExtId
(Doc ID 3040580.1)
Last updated on AUGUST 12, 2024
Applies to:
Siebel Universal Customer Master - Version 24.1 to 24.7 [Release V17]Information in this document applies to any platform.
Symptoms
When attempting execute the UCM Transaction Manager BS to get contact details, the application crashes with following call stack.
Call Stack
The crash occurs only when the system preference "Enable Child Cross Referencing" is set to True.
Changes
Apply Siebel update 24.1 on top of 20.10.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |