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Cancel Query Does Not Work With Push Keep Alive (Doc ID 3045406.1)

Last updated on SEPTEMBER 04, 2024

Applies to:

Siebel CRM - Version 23.3 and later
Information in this document applies to any platform.

Symptoms

Cancel Query popup is displayed for non-CTI users when CancelQueryTimtOut component parameter is set to a value bigger than 0.

But it is not displayed for CTI users when CancelQueryTimeOut component parameter value is bigger than PushKeepAliveTimer CTI profile parameter value.

The issue can be reproduced with the steps below:

  1. Set CancelQueryTimeOut component parameter to a value which is bigger than the value of PushKeepAliveTimer CTI profile parameter value.
  2. Restart the component or Siebel server.
  3. Login to Siebel client.
  4. Go to a view and invoke a long running query which will take more than the seconds set to the CancelQueryTimeOut parameter value.
  5. Nothing happens while Cancel Query popup applet is supposed to be displayed.

 

Changes

 Enabled Cancel Query functionality.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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