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Siebel AI is Not Coming Up with Error "java.lang.IllegalArgumentException: The main resource set specified [<AI HOME>\siebelwebroot\ToolsHelp] is not a directory or war file, or is not readable" in Catalina.<date>.log (Doc ID 3048680.1)

Last updated on SEPTEMBER 24, 2024

Applies to:

Siebel CRM - Version 23.11 and later
Information in this document applies to any platform.

Symptoms

When attempting to rollback Siebel AI to 23.11 version from 24.8, the AI service (tomcat) is not coming up.

The following errors are found in the catalina.<date>.log:

11-Sep-2024 02:05:13.374 SEVERE [main] org.apache.catalina.core.ContainerBase.startInternal A child container failed during start
java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [org.apache.catalina.webresources.StandardRoot@389b0789]
at java.util.concurrent.FutureTask.report(Unknown Source)
at java.util.concurrent.FutureTask.get(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(Unknown Source)
at org.apache.catalina.core.StandardHost.startInternal(Unknown Source)
at org.apache.catalina.util.LifecycleBase.start(Unknown Source)
at org.apache.catalina.core.ContainerBase$StartChild.call(Unknown Source)
at org.apache.catalina.core.ContainerBase$StartChild.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(Unknown Source)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(Unknown Source)
at org.apache.catalina.core.StandardEngine.startInternal(Unknown Source)
at org.apache.catalina.util.LifecycleBase.start(Unknown Source)
at org.apache.catalina.core.StandardService.startInternal(Unknown Source)
at org.apache.catalina.util.LifecycleBase.start(Unknown Source)
at org.apache.catalina.core.StandardServer.startInternal(Unknown Source)
at org.apache.catalina.util.LifecycleBase.start(Unknown Source)
at org.apache.catalina.startup.Catalina.start(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Unknown Source)
at org.apache.catalina.startup.Bootstrap.main(Unknown Source)

Caused by: org.apache.catalina.LifecycleException: Failed to start component [org.apache.catalina.webresources.StandardRoot@389b0789]
at org.apache.catalina.util.LifecycleBase.handleSubClassException(Unknown Source)
at org.apache.catalina.util.LifecycleBase.start(Unknown Source)
at org.apache.catalina.core.StandardContext.resourcesStart(Unknown Source)
at org.apache.catalina.core.StandardContext.startInternal(Unknown Source)
at org.apache.catalina.util.LifecycleBase.start(Unknown Source)
at org.apache.catalina.core.ContainerBase$StartChild.call(Unknown Source)
at org.apache.catalina.core.ContainerBase$StartChild.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(Unknown Source)
at java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
... 22 more
Caused by: java.lang.IllegalArgumentException: The main resource set specified [C:\Siebel\ai\applicationcontainer_external\siebelwebroot\ToolsHelp] is not a directory or war file, or is not readable (it does not exist or permissions to access it are missing)
at org.apache.catalina.webresources.StandardRoot.createMainResourceSet(Unknown Source)
at org.apache.catalina.webresources.StandardRoot.startInternal(Unknown Source)
... 31 more

The issue can be reproduced at will with the following steps:

1. Apply Siebel 24.8 on Siebel 23.11.
2. Perform a rollback of Siebel 24.8 to 23.11
3. Start the Siebel AI Service. 

Changes

Applied Siebel 24.8 on 23.11 and performed a rollback to 23.11. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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