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How To Troubleshoot Memory Leaks on Microsoft Windows (Doc ID 477521.1)

Last updated on FEBRUARY 26, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Microsoft Windows x64 (64-bit)


This is also applicable to any Siebel version including IP2013, IP2014, IP2015 and IP2016.

This document provides more details on how to use Perfmon and crash dump to debug Memory Leaks on Microsoft Windows.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Symptom or Error Message
 Microsoft Windows Task Manager
 Performance Monitor
 Enterprise Server Log Files
 Crash Dump Files
 Diagnostic Steps
 Capturing Performance Monitor Data
 Reviewing Performance Monitor Data
 Environment Verification
 Siebel CRM Update Guides and Release Notes
 Investigating a Reproducible Memory Leak
 Investigating a Non-Reproducible Memory Leak
 Temporary Solutions for Memory Leaks

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