Sequence of Steps When a CTI Enabled User Logs into the Siebel Application
(Doc ID 477834.1)
Last updated on APRIL 27, 2018
Applies to:Siebel CTI - Version 7.0.4  and later
Information in this document applies to any platform.
Database(s):All Supported Databases
App Server OS(s):GENERIC (All Platforms)
Latest release tested against:V7 (Enterprise)
***Checked for Relevance 11-Dec-2014***
The sequence of steps that you should see in the CTI related log files when a CTI enabled user logs into the Siebel Application.
In the debug SComm_<Siebel User Id>.log file and the Java Runtime trace file the following information is observed and is sent/generated by different pieces/components. Please refer to <Note 476563.1> to verify how to generate these log files with debug information.
If the Siebel Application Object Manager has the component parameter Enable Communication = True and the Siebel User is associated to a valid Communications Configuration the Siebel Browser session will load and execute the Siebel CTI plug-in to initiate the CTI Toolbar, than the following sequence can be observed in log files, for more details about enabling CTI Toolbar please refer to Bookshelf > Siebel Communications Server Administration Guide> Administering Siebel Communications Server > Enabling Session Communications and Simulation chapter:
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In this Document
|I) Java Runtime trace file at user's Browser:|
|II) SComm.log from Application Object Manager:|
|III) SComm.log from Communications Session Manager (CSM) component, please notice that if the AOM and CSM components are collocated on the same Siebel Server machine we have a unique SComm_<Siebel User Id>.log|