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How To Trace Outbound Communications Operations (Doc ID 477998.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel Email Response - Version [18379] and later
Information in this document applies to any platform.


Oracle Technical Support typically requires several different trace files, log files, and other diagnostic information from customers who need assistance with an issue regarding outbound emails. This document details the files which would assist Technical Support and how to obtain these files. It is intended to be a resource for any customer who has logged a service request related to the Siebel Communications Server, and sending messages outbound.



This document is informational and intended for any user.

For Japanese customer refer to Document 1509462.1 How To Trace Outbound Communications Operations for Japanese Customers.


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In this Document
 Diagnostics and Tracing
 Capturing Configuration Information
 Tracing Communications Outbound Manager (CommOutboundMgr) Tasks
 Capturing Outbound Messages in Raw Format
 Trapping the SMTP/POP3 or SMTP/IMAP protocol
 Tracing Methods Used with Workflow and Outbound Communications Manager
 Tracing the Button Click Event for Send Button – Siebel Dedicated Client
 Tracing the Button Click Event for Send Button – Siebel Web Client
 Exporting Internet SMTP/POP3 Server Communications Driver OR Internet SMTP/IMAP Server Communications Driver Default Settings
 Exporting Communications Outbound Manager Component Configuration
 Archiving Business Component Configuration and Custom Scripting
 Business Component Configuration Archive
 Custom Scripting Archive
 Consolidate and Send Files
 Collecting Application Configuration Files
 Collecting User Preference Files

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