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How To Troubleshoot Hangs on Microsoft Windows (Doc ID 478050.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 7.0.4 [14068] and later
Generic Windows

Purpose

How To use Task Manager, Stats page, dump to debug hangs on Microsoft Windows.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Symptom or Error Message
 User Interface
 Stats.swe Page
 Microsoft Windows Task Manager
 Cause
 Diagnostic Steps
 Environment Verification
 Siebel Maintenance Releases, Fix Packs, and Quick Fixes
 Investigating a Reproducible Hang
 Investigating a Non-Reproducible Hang
 Gathering Dump Files
 Solution
References

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