My Oracle Support Banner

How To Troubleshoot Hangs on Microsoft Windows (Doc ID 478050.1)

Last updated on AUGUST 28, 2023

Applies to:

Siebel CRM - Version 7.0.4 [14068] and later
Generic Windows

Purpose

How To use Task Manager, Stats page, dump to debug hangs on Microsoft Windows.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Symptom or Error Message
 User Interface
 Stats.swe Page
 Microsoft Windows Task Manager
 Cause
 Diagnostic Steps
 Environment Verification
 Siebel Maintenance Releases, Fix Packs, and Quick Fixes
 Investigating a Reproducible Hang
 Investigating a Non-Reproducible Hang
 Gathering Dump Files
 Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.