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COM Data Control Applications - Troubleshooting Guide (Doc ID 478116.1)

Last updated on MAY 13, 2022

Applies to:

Siebel Tools - Version 7.0.4 [14068] to 17.0 [IP2017] [Release V7 to V17]
Siebel Tools - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
Area(s):Siebel.CRM.Application Development.Scripting and Interfaces

Relevance Check MAR-05-2019


First, be aware that there is an extraordinary amount of information regarding the use of the COM Data Control in the Siebel Object Interfaces Reference. Please make sure and review this information.

Bookshelf 2018 > Siebel Object Interfaces Reference:

About Object Interfaces and the Programming Environment > Object Interfaces You Can Use to Access Siebel Objects > About the Siebel COM Object Interface

Customizing Siebel Object Interfaces > Accessing a Siebel Object Interface >  Accessing COM Data Control

Siebel Object Interfaces Reference > Customizing Siebel Object Interfaces > Process of Customizing a Siebel Object Interface >  Setting the Connect String


If after reviewing the information in the Siebel Object Interfaces Reference you are still having trouble, these are a few steps you can try prior to creating an SR. 

Background Information:

The COM Data Control is used to connect to a Siebel Object Manager. It connects in the same way as the Web Server when a user logs in using the Siebel Web (Thin) Client. The following steps may be useful in Troubleshooting connection type issues.


Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Common Error Messages and Diagnostic Steps
 Sample Steps and Code for Troubleshooting Purposes

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