Generic SSA NOTOK Error Message When We Try to Save or Update a Record (Doc ID 484704.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 7.7.2.4 [18365] and later
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Professional)
Version: 7.7.2.4 [18365] FRA
Database: Oracle 9.2.0.4
Application Server OS: IBM AIX 5L 5.2
Database Server OS: IBM AIX 5L 5.2

This document was previously published as Siebel SR 38-3259074183.

Checked for Relevance on 20-Aug-2014
*** Checked for Relevance on 22-Jan-2016 ***

Symptoms

We are currently experiencing an error message:
- - -
Generic SSA NOTOK error message.(SBL-DAT-00472)
- - -

when we try to save or update a record on a view based on the 'Service Agreement' BC.

The applet we are using use fields mapped on columns from an extension table that we created by using wizard. We are able to save some fields but we get an error message when we try to update them or enter new data in the field.

Cause

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