My Oracle Support Banner

CTI customized Call Retrieve send ERROR:Failed on invoking driver command on Genesys Gplus Errors: SBL-CSR-00505 and SBL-CSR-00106 (Doc ID 486644.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CTI - Version [16061] to 8.1.1 [21112] [Release V7 to V8]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: [16061]
Database: Oracle
Application Server OS: Sun Solaris 8
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-1997818741.


Call center agent (User A) experience an error on click the call retrieve button after initiate a conference call and try to retrieve a call when the other callcenter agent (User B) does not accept the conference call.

Steps to reproduce:

1- User A initiates conference call
2- User B rejects or does not accept the call.
3- User A clicks Retrieve call button.
4- User A gets the following error:


Communication:Failed to invoke command 'RetrieveWorkGroup',detailed error='Failed on invoking driver command(Reconnectcall) at Driver GenComm7, driver error=1.' (SBL-CSR-00505)'(SBL-CSR-00106)

Is there any workaround for this.
Is it possible to retrieve the call? if yes can you please suggest me how to achieve it.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.