CTI customized Call Retrieve send ERROR:Failed on invoking driver command on Genesys Gplus Errors: SBL-CSR-00505 and SBL-CSR-00106
(Doc ID 486644.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel CTI - Version 22.214.171.124  to 8.1.1  [Release V7 to V8]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 126.96.36.199 
Database: Oracle 188.8.131.52
Application Server OS: Sun Solaris 8
Database Server OS: Sun Solaris 8
This document was previously published as Siebel SR 38-1997818741.
Call center agent (User A) experience an error on click the call retrieve button after initiate a conference call and try to retrieve a call when the other callcenter agent (User B) does not accept the conference call.
Steps to reproduce:
1- User A initiates conference call
2- User B rejects or does not accept the call.
3- User A clicks Retrieve call button.
4- User A gets the following error:
Is there any workaround for this.
Is it possible to retrieve the call? if yes can you please suggest me how to achieve it.
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