Primary Field not working in Standard List Applet after the Delete of Existing Records (Doc ID 495315.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 7.8.2.4 [19224] and later
z*OBSOLETE: Microsoft Windows Server 2003
Checked for relevance on 27-Aug-2010
*** Checked for currency on 25 June, 2015 ***
*** Checked for currency on 28 Nov 2016 ***

This document was previously published as Siebel SR 38-3436216081.


Symptoms

User navigates to the 'Account Detail - Business Address View' and chooses an account that has two addresses of which one of the  addresses is primary.  User selects the address that is not primary and checks the Primary Flag. The Checkbox is now checked, but if the user steps of the record, the Primary Flag is not checked anymore.

Requering shows the first address is still the primary and not the address that the user wanted to set primary.

Cause

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