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Missing files from lib folder on Solaris server (Doc ID 496891.1)

Last updated on JANUARY 03, 2023

Applies to:

Siebel System Software - Version 7.7.2 SIA [18325] to 7.8.2.5 SIA [19227] [Release V7]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.7.1 [18306] Com/Med
Database: Oracle 9.2.0.2
Application Server OS: Sun Solaris 8
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-1501538931.

Symptoms

Customer reported the following:

We have been experiencing problems when creating activities on our Siebel CRM development server. Every time we create an activity and go to save it we get the following error in a single popup box:

SBL-DAT-00170: The DLL 'sscafssvactcache.dll' could not be loaded.
SBL-DAT-00227: Unable to create the Business Service 'FS Activity Cache'

We only experience this problem through the Siebel CRM thin client and not the Siebel CRM dedicated client. We do have another environment in which the exact same schema and SRF does not cause this problem.

On some further investigation I found that the environment in which this does NOT occur has the file libsscafssvactcache.so in the siebsrvr/lib folder. However our environment in which this problem does occur DOES NOT have this file.

Both servers to our knowledge have been setup exactly the same but we are wondering why the files in the lib folder between these two servers are different. On some further investigation it looks like there maybe other files in the working environment which are NOT in the problem environment.

I have attached the output of "ls -R" from both the servers so you can look at the differences.

Please could you explain urgently how this could have happened as this is now impacting our testing.

Cause

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In this Document
Symptoms
Cause
Solution

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