From SmartScript Open, Update and Execute the customer dashboard (Doc ID 514980.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 7.7.2.5 [18368] to 8.2.2.4 SIA [23030] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.7.2.5 [18368]
Database: Microsoft SQL Server 2000 SP3
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: Microsoft Windows 2000 Advanced Server
***Checked for relevance on 24-Nov-2012***

This document was previously published as Siebel SR 38-3027966911.

Goal

I have a button on an Activity applet. When the button is invoked, we would like the following to occur:

1. Open the Dashboard
- Browser Script using Invoke "OpenDashboard"

2. Update the Dashboard with the current active record for the Action BC
- Browser Script using Invoke "Update Dashboard"

3. Execute the SmartScript
- eScript using InvokeMethod("RunCallScript", "CCL Contact Made", "", "ENU", "USD");

4. Automatically Close the Dashboard when the user closes the SmartScript.

I want the first 3 events to occur with the user hitting 1 button. The problem is that only 1 UI event will occur. Is there a work-around to have all 3 events occur with user only hitting 1 button? The SmartScript and the Dashboard should open and close together.

Solution

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