Session Warning, Server Busy Error With Drag And Drop of Attachments

(Doc ID 529891.1)

Last updated on MARCH 20, 2017

Applies to:

Siebel CRM - Version 7.8 [19038] to 8.1.1.7 [21238] [Release V7 to V8]
Information in this document applies to any platform.


***Checked for relevance on 30-Sep-2013***

***Checked for relevance on 20-Oct-2015***

Symptoms

It was reported that there were problems using drag drop functionality in the Siebel application. When the user was trying to save an attached document, the system was displaying the following error message:

Session Warning: The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

After this error, the user is usually logged out of the application.

The issue was only present in the thin client and could not be reproduced in the dedicated client.

The same error was observed in the thin client using both DB authentication and ADSI authentication.

The following messages were displayed in the SWE logs:

ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-04-18 17:15:22     5116: [SWSE] RPC coming in without a user session

ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-04-18 17:15:22     5116: [SWSE] Failed to obtain a session ID. NOT OK

ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-04-18 17:15:22     5116: [SWSE] Set Error Response (Session: Error: 00065535 Message: NOT OK)



The following error messages may also be seen for the end user or in the logs related to this issue:
SBL-UIF-00401, SBL-SCR-00141, SBL-DAT-00215, SBL-DAT-00712, SBL-SVR-01051, SBL-SCM-00022, SBL-SMI-00033, SBL-NET-01023, SBL-BPR-00125, SBL-BPR-00151

Cause

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