Sale Order BC Query (Doc ID 533191.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Tools - Version 7.8.2.3 SIA [19221] to 8.1.1.1 SIA [21211] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.8.2.3 [19221] CHS Com/Med
Database: Oracle 9.2.0.7
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2003 Server SP1
Checked for Relevance on 01-23-2012

This document was previously published as Siebel SR 38-3195463951.

""Checked for Relevance on 06 SEP 2012""
””Checked for Relevance on 17 FEB 2015””

Symptoms

Following error is observed on clicking “Portal” button in “Order Entry - Line Item List Applet (Sales)” after revising an order:

[1] Cannot get value of business component field 'Account Id' at step "Get Account Info'.(SBL-BPR-00120)

[2] Row '' does not exist in business component 'Order Entry - Orders'.(SBL-BPR-00169)

Here are the steps to reproduce in standard configuration:

(1) Log in to Siebel eCommunications

(2) Go to Sales Order > List and create a new order.

(3) Add a product to line item and verify order.

(4) create an invoice in Invoices > Invoices.

(5) Drill down on the Invoice number and add a new line item,

(6) Select the order created in (2) into field 'Order#' of the record.

(7) Drill down 'Order#' to go to order view.

(8) Click 'Revise'on the "Sales Order" applet.

(9) Click 'Portal' on the "Line Details" applet.

Changes

 

Cause

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